Privacy Policy

1 Who We Are

GreenLeaf Pest Control is a professional pest elimination company registered and operating within South Africa. We provide a full range of residential and commercial pest control services, including whole-house fumigation, bed bug treatment, cockroach elimination, rodent control, ant extermination, and yard spraying.

For the purposes of this Privacy Policy, "we," "us," or "our" refers to GreenLeaf Pest Control and any subsidiaries or affiliated entities. "You" or "your" refers to any individual whose personal information we collect or process — including customers, prospective customers, website visitors, or any other person who interacts with our business.

2 Personal Information We Collect

We only collect personal information that is necessary for providing our pest control services, processing your requests, and maintaining a professional relationship with you. The types of personal information we may collect include:

• Identity Information: Full name, date of birth (where required for regulatory compliance).
• Contact Information: Email address, phone number, mobile number.
• Address Information: Full residential or business address including street, city, postal code, and province — required to schedule and carry out pest control treatments.
• Service Information: The specific pest control service(s) you have requested or enquired about, treatment history, and any details about the nature of your pest problem.
• Payment Information: Billing details necessary to process payment for services rendered. We do not store full credit card numbers.
• Communication Records: Records of correspondence between you and us, including emails, phone calls, and form submissions.
• Technical Information: When you use our website, we may collect your IP address, browser type, device information, and pages visited — for the sole purpose of improving site performance.

3 How We Collect Your Information

We collect personal information through the following channels:

• Website Forms: When you submit a quote request, contact form, or any other online form on our website.
• Phone Calls: When you contact us by phone to enquire about or book a service.
• Email: When you send us an email with questions or service requests.
• In Person: When our technicians visit your property, we may note details relevant to the service being provided.
• Automatic Collection: Certain technical data (such as IP address and browser information) is collected automatically when you visit our website.

4 Why We Collect Your Information

We collect personal information solely for legitimate business purposes directly tied to the delivery of our pest control services. We do not collect information "just in case" — every piece of data we gather has a specific, defined purpose.

5 Legal Basis for Processing

Our processing of your personal information is grounded in the following lawful bases under POPIA:

• Consent: Where you have voluntarily provided your information — for example, by submitting a quote request form on our website.
• Contractual Necessity: To fulfil the terms of a service agreement — for instance, collecting your address so we can schedule and deliver a pest treatment.
• Legitimate Interest: To protect the security of our business, improve our services, and communicate relevant information — provided our interests do not override your rights to privacy.
• Legal Obligation: To comply with applicable South African laws and regulations, including tax, health and safety, and environmental requirements.

6 How We Use Your Information

Your personal information may be used for the following purposes:

• Processing and fulfilling your pest control service requests.
• Scheduling technician visits and coordinating service delivery.
• Sending you confirmation, invoices, and follow-up communications related to services.
• Responding to your enquiries, complaints, or feedback.
• Maintaining records for legal, tax, and regulatory compliance.
• Monitoring and improving the quality of our services.
• Ensuring the health and safety of our technicians and your household.
• Sending you occasional service reminders or promotional offers — only where you have given consent to receive them.

7 Sharing of Your Information

We do not share your personal information with third parties unless it is strictly necessary to deliver our services or required by law. Where we do share information, it is limited to the following scenarios:

• Service Providers: We may share information with trusted third-party providers — such as payment processors, scheduling software, or communication platforms — who assist us in delivering our services. These parties are bound by confidentiality agreements and are not permitted to use your data for any purpose other than supporting our operations.
• Insurance Providers: In the event of a claim related to our public liability insurance, we may need to share relevant details with our insurer to process and resolve the matter.
• Legal or Regulatory Bodies: We may disclose your information if required to do so by law, court order, or a legitimate request from a government or regulatory authority.
• Emergency Situations: If sharing information is necessary to protect your life, health, or safety, or that of our technicians or third parties, we may do so without prior consent.

8 Public Liability Insurance

GreenLeaf Pest Control holds comprehensive public liability insurance. This coverage is in place to protect both you and us in the event of any accidental damage, injury, or loss that may occur as a result of our pest control activities on or around your property.

In the event that a claim needs to be made under our public liability insurance, we may need to collect or share certain details about the incident — including your personal information, property details, and a description of the event. This is solely to facilitate a fair and timely resolution of the claim, and any information shared with our insurer is handled in accordance with their own privacy obligations.

If you have any questions about our insurance cover or need to report an incident, please contact us directly at info@greenleafpestcontrol.co.za or call 076 353 1831. We will guide you through the process step by step.

9 Storage & Security of Your Information

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure storage systems with access controls limited to authorised personnel only.
• Encryption of sensitive data during transmission and at rest where applicable.
• Regular internal reviews of our security practices and data handling procedures.
• Staff training on data protection responsibilities and best practices.

While we do everything in our power to protect your information, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach, we will notify you and the relevant authorities as required under POPIA.

10 Retention of Your Information

We retain your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by South African law. Specifically:

• Active Customers: Your information is retained for the duration of your service relationship with us, plus a period of up to 5 years after your last transaction — for tax, legal, and record-keeping purposes.
• Prospective Customers: If you submitted an enquiry but did not proceed with a service, we retain your information for up to 12 months, after which it will be securely deleted.
• Insurance & Legal Records: Any records related to incidents, claims, or legal matters may be retained for longer, as required by our insurer or applicable legislation.

Once the retention period has passed, your information will be securely deleted or anonymised in accordance with best practice.

11 Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act (Act 4 of 2013), you have the following rights with respect to your personal information held by us:

• Right of Access: You may request access to the personal information we hold about you, including the purpose for which it is being processed.
• Right to Rectification: If you believe any of your personal information is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure (Deletion): You may request the deletion of your personal information, provided it is not required for legal, regulatory, or contractual purposes.
• Right to Object: You may object to the processing of your personal information if you believe it is being used in a way that is inconsistent with your rights or the provisions of POPIA.
• Right to Withdraw Consent: Where your information is being processed on the basis of your consent, you may withdraw that consent at any time — without affecting the lawfulness of processing that took place before the withdrawal.
• Right to Lodge a Complaint: If you are unsatisfied with how we have handled your personal information, you may lodge a complaint with the Information Regulator of South Africa.

To exercise any of the above rights, please contact us in writing at info@greenleafpestcontrol.co.za. We will respond to your request within a reasonable timeframe, and at no cost to you.

12 Cookies & Website Tracking

Our website may use cookies — small text files stored on your device — to enhance your browsing experience and help us understand how our site is being used. The types of cookies we may use include:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Performance Cookies: Help us understand how visitors interact with our site, so we can improve it. No personally identifiable information is collected.
• Preference Cookies: Allow the website to remember your choices, such as language or display preferences.

We do not use cookies to track you across other websites or to build a profile for targeted advertising. If you wish to disable cookies, you can do so through your browser settings — though this may affect certain features of our website.

13 Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe that we have inadvertently collected information from a child, please contact us immediately so that we can delete it as quickly as possible.

14 Third-Party Links

Our website may contain links to third-party websites or platforms — such as social media accounts or partner sites. These external sites are not owned or operated by GreenLeaf Pest Control and are governed by their own privacy policies. We encourage you to review those policies before submitting any personal information on their platforms. We are not responsible for the privacy practices of any third-party website.

15 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

If we make any material changes to the way we collect or use your personal information, we will notify you — either through an update on this page or by sending you a direct communication, depending on the nature of the change.

16 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are committed to being transparent and responsive.